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After-sales Service

1. The product warranty period is 12 months. We provide the “Three Guarantees” service (guarantee of return, guarantee of replacement and guarantee of repairing).
2. We organize technology and quality control personnel to visit users regularly and ask users about their feedback to our product quality, service conditions, improvement suggestions, etc., so as to further improve our product quality.
3. We response to customer complaints on quality rapidly and our after-sales service personnel shall arrive at the scene within 24-36 hours (48 hours outside the province).
4. We require that our users fill in the Quality Feedback Form and give their identification suggestions when receiving our after-sales service, so that we can improve our service quality.

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